Privacy Policy of Freeje

At Freeje.com (Beta company sp. z o.o., REGON 146444560), we take protecting your personal data seriously. This policy outlines how we handle your information in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection guidelines.

This policy applies to all services offered via the Freeje.com website and customer portal.

1. Personal Data We Collect

We collect and process the following types of personal data:

Contact information: name, email, phone number, country, company name

Account credentials: login email, third-party auth ID (e.g., Google)

Billing and transaction data: invoices, payments, payment methods

Identity documents: ID/passport scans, proof of address, selfies with ID (for KYC)

Service data: virtual number usage, call/SMS forwarding settings, timestamps, and IP addresses

Communication data: chat messages, support tickets, email interactions

2. Third-Party Services We Use

We work with trusted third-party services that may process your data on our behalf. Below are the categories and names of these providers:

2.1 Analytics and User Tracking

These tools help us monitor site performance and improve usability:

Google Analytics

Google Tag Manager

Microsoft Clarity (session recording and heatmaps)

Facebook Analytics

Bing Analytics

Data collected: cookies, session behavior, IP address, pages visited, device info.

2.2 Customer Support & Communication

HelpCrunch (live chat and support ticketing)

Email and contact form submissions handled through WordPress backend

Data collected: messages, contact info, IP address, support history.

2.3 Email Marketing

Mailchimp — for email newsletters, transactional updates, and promotions.

Data collected: email address, name (if provided), interaction data (opens, clicks).

2.4 Authentication & Account Access

Google OAuth — for social login via Google

WordPress native authentication system — for account access on the website

2.5 Payments & Invoicing

We securely process payments via:

Stripe — for credit/debit card transactions

PayPal — for wallet and global payment processing

Note: We do not store your card details. All payment data is processed securely through encrypted gateways.

2.6 Hosting & Performance Optimization

NitroPack — for caching, speed, and performance optimization

Namecheap — domain and hosting provider

3. Use of Your Information

Your personal data is used to:

Provide and manage your account

Deliver and improve our services (virtual numbers, SMS forwarding, IVR, etc.)

Process payments and generate invoices

Verify identity (for compliance purposes)

Respond to your inquiries and provide support

Send service updates and marketing (only with your consent)

Monitor site performance and usage patterns

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

Your consent

Contractual necessity (e.g., delivering services you requested)

Compliance with legal obligations

Our legitimate interests (e.g., security, fraud prevention)

5. Data Sharing and Disclosure

We do not sell your data. We only share data when:

Required to provide services (e.g., with payment or hosting providers)

Required by law or regulatory authorities

Necessary for fraud prevention or security purposes

All third-party processors are bound by strict data protection agreements.

6. Data Storage and Retention

Your data is stored securely and retained only as long as needed to fulfill the purposes outlined above or as required by law. Afterward, it is anonymized or deleted.

7. Cookies and Tracking

We use cookies to:

Remember user preferences

Enable site functionality

Analyze traffic and behavior (with user consent)

Deliver personalized content or marketing (only with consent)

You can control cookies via your browser settings or the consent banner.

8. Your Rights (GDPR)

Under GDPR, you have the right to:

Access your personal data

Correct or update your information

Request data deletion (“right to be forgotten”)

Restrict or object to processing

Withdraw consent at any time

Data portability

File a complaint with a data protection authority

To exercise these rights, contact us at: [email protected]

9. Data Security

We apply industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and access control.

10. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated via website notification or email. The latest version is always available on this page.

11. Contact Us

Data Controller:

Beta Company Sp. z o.o.

Email: [email protected]

If you have any questions or requests related to this Privacy Policy or your data, feel free to reach out.