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AML / KYC Policy

1. Purpose and Scope

This AML/KYC (Anti-Money Laundering / Know Your Customer) Policy explains how Freeje.com (Beta company sp. z o.o., REGON 146444560) verifies clients and monitors service usage to prevent fraud, money laundering, and other illegal activity. It applies to every client using our virtual number, SMS, and voice services.

2. Prohibited Use

You may not use our numbers or services for fraud, money laundering, terrorist financing, spam, illegal activity, copyright infringement, or any other unlawful purpose. We do not condone the use of our numbers by scammers or for any illegal activity, in line with our Terms of Service.

3. Identity Verification

For certain tariffs and services — particularly those marked as requiring documents (see the "Documents required" column on country pages) — we require identity verification before or during activation, which may include:

  • A valid government-issued ID or company registration document
  • Proof that the account is used by its registered owner, on request

We may request additional verification documents at any point during the life of your account, not only at registration, if we have reason to review how it is being used. Failure to provide requested documents may result in suspension of the affected service.

4. Fraud Monitoring

Freeje.com uses OLYALYA, our own in-house fraud-monitoring system, to detect suspicious account activity, abnormal usage patterns, and attempts to bypass verification or anti-fraud checks. Attempting to deceive, circumvent, or manipulate our verification process is a violation of this Policy and our Terms of Service, and may result in immediate suspension.

5. Disclosure to Authorities

Where we are legally required to, or receive a valid request from a competent government authority in a country where we legally operate, we may disclose account and usage information to that authority, in line with applicable law and our Privacy Policy.

6. Blocking and Termination

We reserve the right to block or suspend a specific number or service, or to disable your entire account, without prior notice and without refund, if we suspect fraud, a violation of this Policy, or any illegal activity.

7. Changes to This Policy

We may update this Policy at any time to reflect changes in law, our services, or our risk-management practices. Continued use of our services after an update constitutes acceptance of the revised Policy.